Revocare Solutions (which expression means and includes its affiliates and subsidiaries) has created this Privacy Policy in order to demonstrate the company’s commitment to privacy. This Privacy Policy demonstrates Revocare Solutions’ (‘we’, ‘our’) information gathering and dissemination practices for www.revocaresolutions.com

We take care to protect the privacy of users of Revocare Solutions website. Below is an explanation of how we process data about visitors to the website.

Revocare Solutions is a business processing outsource company with head office in Colombo and branch in Vavuniya

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy (https://www.google.com/policies/privacy/) and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google (https://tools.google.com/dlpage/gaoptout).

Revocare Solutions also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

We may receive and store any information which you enter on our website or give us in any other way, such as:

• By submitting a web form, you will give us information such as your name, phone number and email address to enable us to reply to you. This will be under the lawful basis of consent and will not be shared outside of Revocare Solutions.
• If you are applying for a vacancy with us, please refer to the job vacancy privacy policy for further information on how your data will be used.

We do not share any personal information with any third parties. When completing a web form, we will store and process personal data.

Case 1: Forms on the contact page marked “Suppliers”, “Recruitment”, “Employees”, “Media/Press”, “Investors”, “Analysts” and “Other”

We will gather your name, phone number, email address, company and job title (if applicable), Revocare Solutions office you wish to contact (if applicable), and an optional message.

Your details and message will be:

• sent via email to the relevant person within the organization
• stored in our database for a period of no more than 60 days before permanent deletion

This information can be removed by request by contacting us.

Case 2: All other web forms (excluding job applications)

We will gather your name, phone number, email address, location down to city level, web page on which you filled out the form, actions taken on our website, company and job title, industry, the solutions you are interested in, and an optional message.

You can contact us at marketing@revocaresolutions.com at any time to remove your information.

We will not, without your explicit consent, disclose to anyone outside of Revocare Solutions any personal information you provide to us when you visit the website.

The data we would like to collect via forms is:

Personal data type:	Source (where Revocare Solutions obtained the personal data from if it has not been collected directly from you, the data subject):
First and last name	Data subject
Email address	Data subject
Phone number	Data subject
Company	Data subject
Job title	Data subject
Revocare Solutions office you wish to contact	Data subject
Your industry *	Data subject
How can we help / desired solutions *Data subject	Data subject
Conversion page *	Conversion page *
Past activity on our website *	Cookies
Location (down to city level) *	IP addressMarketing consent *
Marketing consent *	Data subject
Sales consent *	Data subject
Message	Data subject
* Only relevant for forms in Case 2 (details above)

Automatic information

We may at some time, receive and store certain types of information whenever you interact with us, e.g. the use of cookies

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Firstsource.com if your computer supports such capabilities.

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time.

We might receive information about you from other sources and add it to our account information.

We use personal data to provide you with information that you have requested, including marketing purposes, sales and to process online applications.

Revocare Solutions collects information including your Internet Protocol address, which will be anonymised, browser type, browser language, the date and time of your query. This information is collected in the interest of identifying any issues with the site, to establish which areas of the website are used more frequently and to help improve the website.

Information provided through the web forms including name, email address and contact number will only be used for the purpose of the web form submission including new customer contact, media enquiries and marketing. This will be processed under the lawful basis of consent.

This website has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to our authorized personnel. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Revocare Solutions keeps your personal information confidential except where disclosure/transfer of personal information is required by an order under the law for the time being in force or by Government agencies including law enforcement agencies having authority of law, upon their request in writing, even without obtaining your consent.

However, sometimes Revocare Solutions uses third parties to process your information. Revocare Solutions requires these third parties to comply strictly with its instructions and not to further transfer your personal information.

Revocare Solutions also requires that they do not use your personal information for their own business purposes, unless you have explicitly consented.

You have the right to access the information held about you and the right to have any inaccuracies corrected in the personal data we hold about you by contacting marketing@revocaresolutions.com.

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organization.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to judicial review: in the event that Revocare Solutions refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.